Help Center

Customer Service

If you have any questions, please don't hesitate to contact us.

You can call 608-237-7219 x154, or call 888-332-0140 toll free, Monday through Friday from 8-5, (Central Time).

Or email us at any time: questions@amantiart.com

Contacting Us

For questions regarding this site or any issue related to your art purchase, please contact our Art Fulfillment Center:

E-mail: questions@amantiart.com
Phone:

Toll Free: 888-332-0140

608-237-7219 x154

Monday-Friday 8-5, Central Time

Fax: (608) 271-2721
Mail:

Art Fulfillment Center

2814 Perry Street

Madison, WI 53713

About Amanti Art

The name Amanti Art was derived from the Italian way to say "Art Lovers". It was selected to express our personal fondness of art as well as our mission to help "bring out the inner art lover in everyone."

Our goal is to offer a simple, but effective way to find art and have it framed to suit one's own personal tastes. While we've been trained in the traditional craft of fine frame making, we've embraced technology and the internet to make the process simpler, more convenient and less expensive than the traditional local frame shop.

From the starting point of finding the "right" art, all the way until you hang it on your wall, we want to be there to answer your questions, provide advice if asked and generally make sure you are happy with the end product. If you aren't happy, no problem, you can return it for a full refund, no questions asked.

All of our products are manufactured and assembled in the United States. We try to buy as many USA produced components as possible for our products.

Shipping

How do you ship items to me?

All items are shipped to your home or business via ground service in specially designed boxes that ensure the safe arrival of your purchase. Standard ground shipping is free on all items, including but not limited to ready-to-ship and custom framed art prints and mirrors.

When do shipping charges apply?

Standard ground shipping is free on all items!

  • Alaska & Hawaii: Standard delivery to Alaska and Hawaii is 2nd Day Air and incurs additional shipping charges.

Can I get faster shipping?

If you want an order delivered faster, you can select 1, 2, or 3 day shipping at an additional cost. Just click on "faster shipping options" on the Review Your Order page before you finalize your order. Please note: choosing faster shipping will not decrease the amount of time it takes to build your order. It will only speed up the time it takes in transit.

Some items do not offer faster shipping options. If no other choices appear for your item on the Faster Shipping page, faster shipping is not available.

What if I'm in a real hurry?

QuickShip items leave our warehouse on the next business day. Order a QuickShip item, and upgrade to faster shipping at checkout. You can find QuickShip items under the "Products" link on the top navigation bar.

Do you ship to US Military APO/FPO boxes?

We can ship a variety of art items to US Military APO/FPO boxes. Our larger items will not ship to APO/FPO boxes do to size restrictions.

What if my order arrives damaged or is incorrect?

In the very unlikely event that your order arrives damaged or incorrect, we will, of course, ship a replacement to you at no charge. Please contact us at: questions@amantiart.com or call us at: 888-332-0140 (Monday-Friday 8-5, Central Time) and we will be happy to assist you.

Returns are easy

You can return an item within 30 days of purchase for a full refund.

  • Call our customer service at 888-332-0140 (Monday through Friday 8-5, Central Time) for a return merchandise authorization number (RMA) and packing instructions to prevent breakage.
  • You must use the original packing materials and write the RMA on the return label. (Please note: If you use tape to secure the art, please be sure it does not touch the acrylic glazing.)
  • Our money-back guarantee covers the full purchase price for your print but does not include any additional shipping costs.
  • You pay for return shipping.

100% Money Back Guarantee Return Policy

Your satisfaction is 100% guaranteed.

  • You can return your custom framed print* or ready-to-ship print within 30 days of delivery.
  • You will receive a refund for the purchase price of your print or product.
  • You pay your return shipping costs.
  • If you had an expedited shipping charge, the guarantee does not cover that charge.

* there is a restocking for special glazing options if chosen in frameshop.

What if I forget my password?

If you can't remember your password, please call us at 888-332-0140 (Monday-Friday 8-5, Central Time) and we will happily assist you.

How do I change my billing information?

If you have already ordered from us and want to change your billing information (address, credit card used, etc.), you can do so on the order confirmation screen the next time you place an order. You can also click "My Account" (at the top of most pages), and log in with your name and password to access to your financial, transaction, and contact information, as well as correct inaccuracies in the information by calling or writing us at the customer service team numbers and addresses.

Do I have to pay sales tax on my order?

Sales tax is added to orders shipped to Iowa and Wisconsin regardless of where the purchase originates.

Security and Privacy Policy

Your trust and satisfaction is our first priority. We know your privacy is very important and that is why we take special care to safeguard the confidentiality and security of your information.

How Do We Protect the Information You Provide?

We use industry standard Secure Sockets Layer (SSL) encryption to safeguard all sensitive data transmitted to us. This means that your personal information - including credit card number, name, expiration date, and billing information - is encrypted so that it cannot be read by anyone else. We DO NOT store your credit card info in our database. It is passed on to our credit card processor for authorization and capture only.

What Information Do We Collect?

When you visit our site, our server automatically collects non-personally identifiable information - your IP address and information on the pages you access on our site. In addition, we store information you provide when you make a purchase, enter your e-mail address, or send an e-card. We also collect information when you volunteer to complete a survey.

How Do We Collect the Information?

Like many Internet sites, we use "cookies" to recognize returning customers. Cookies are small pieces of information that are stored by your browser on your computer's hard drive. We use the cookies to recognize your preferences and to keep track of items you've added to your shopping cart.

What Do We Do with the Information We Collect?

  1. By evaluating how customers use our site, we can offer better content, easier navigation, and better checkout services.
  2. If you join our mailing list, we will offer you updates about new products and services, discounts, and special promotions. You can join or leave our mailing list at any time. Customers who supply us with a telephone number will only receive calls from us pertaining to orders they have placed.
  3. We use customer information in processing transactions both within our company and with third party vendors. Our third party vendors are, by contract, restricted from using your information in any way, except to help us provide the products and services we offer you on our site.
  4. We may provide customer information to the affiliate company or organization that co-brands this site or promotes this site to its customers or members.

How Can You Access the Information Collected by Us?

You can access your financial information (e.g., credit card information--last four digits, and account information), transaction history (e.g., purchase dates and amounts), and contact information (e.g., name, addresses, and phone numbers). You obtain this information by clicking "My Account" (at the top of most pages), and logging on with your name and password.

In addition, you can obtain access to your financial, transaction, and contact information, as well as correct inaccuracies in such information by calling or writing us at the customer service team numbers and addresses.

Changes in Our Privacy Policy

We suggest that you review our privacy policy periodically, as we may update it from time to time. If our information practices change, we will post the policy change to our Web site.

Cookies

Do I need to have "cookies" enabled?

Yes, we do require cookies for the shopping cart to work.

The way to ensure your cookies are working varies from browser to browser. The "help" section of the toolbar on most internet browsers will tell you how to manage cookies.

How does your site use cookies?

We use cookies to keep track of your shopping cart. If you put something in your shopping cart, then our site knows what to do when you want to add something new or view the contents.

We do not sell, exchange, or otherwise make available information gathered via cookies by our site to third parties.

Can I take more time to think about my selections before purchasing them?

Of course! You can save the contents of your Shopping Cart to review at a later time by creating your own Personal Gallery.

To set up a Gallery, simply click on "Add to Gallery". Give your gallery a name and enter your email address. Remember or jot down the name so you can come back to your gallery at a later time.

You can add, modify or remove items in your gallery at any time, as well as put one or all items in your shopping cart when you are ready to make a purchase.

Payment Options

We want you to feel completely comfortable when placing an order. All the information you transmit to us is secure and is kept strictly confidential.

  • Online: This is your most convenient option. If you choose to order online, simply enter all of your information through our secure server. You can order 24 hours a day, 7 days a week.
  • Telephone: If you wish to pay by telephone, first, proceed to Checkout and enter all of your order information online except your credit card data. To complete your purchase, call us toll-free: 888-332-0140 (Monday-Friday 8-5, Central Time) with your name and credit card information. We will keep your order on hold until you call. Your call will just take a minute. You can verify your order on the phone if you like.

Wholesale/Business Sales

If your project is larger in scale (25 pieces or more) or has special requirements, please contact our wholesale sales department. Our experience ranges from large commercial spaces (i.e. Hospitals, Hotels, Restaurants, Corporate Offices, etc), to wholesale sales programs (Retail, E-Tail, Catalogs, etc), to programs for trade professionals (Interior Designers, Art Consultants, Architects, etc).

  • You can call 608-237-7219 x154 Monday through Friday from 8-5, (Central Time).
  • Or email us at: wholesale@AmantiArt.com.

What credit cards can I use?

We accept MasterCard, Visa, Discover and American Express.

MasterCard Visa American Express Discover

Is my credit card safe?

Our secure server software, together with your browser, strongly encrypts all of your personal information — including credit card number, name, expiration date, and zip code — so that it cannot be read by anyone else over the Internet. The encryption process converts the characters you enter into coded data that is then transmitted securely over the Internet. Your credit card data is never stored by us.

When will my credit card be charged for an order?

Your card will be charged at the time of purchase. See our processing time for shipping your order here.

How long does it take to process an order?

Some items (marked as QuickShip) are in-stock and ready to ship. These items are usually shipped on the next business day after your order.

Custom framing usually takes five to ten business days, but special order items may take fourteen days.

Shipping time will vary, depending on where you live. You can track your order once it has shipped.

What if I have a question about my order?

If you have questions about your order, click here and type in your name and password. Your account will appear showing you all current and past orders. If your current order has already been shipped, the tracking number will appear on the screen.

Packages shipped by Federal Express can be tracked by visiting www.fedex.com/us/.
USPS packages can be tracked at http://www.usps.com

If you still have any questions, email us at questions@amantiart.com or call us toll-free at 888-332-0140 (Monday-Friday 8-5, Central Time).

How do I track my order?

The day your order is shipped, we will email the tracking number to you so you'll know your order is on its way. FedEx packages can be tracked by visiting www.fedex.com/us/. USPS packages can be tracked at http://www.usps.com

How do I cancel my order?

You can cancel your order by calling us during our normal customer service hours on the day you place your order. Quickship items typically ship early the next day but can be returned (link) for a full refund. Custom orders begin production the next day and can be canceled up to the day they ship.

How do you source and select your prints?

Our team of experts constantly review catalogs from the major print publishers worldwide. These are the same companies that sell prints to top art shops, decorators, galleries, and museums. We examine every image we sell before it is offered to you. This helps to assure the highest quality of all our prints. It also enables us to back everything we sell with our 100% satisfaction guarantee.

Where is the artwork framed?

All of our art products are assembled at and ship from our domestic framing facilities in the central United States.

What size are the prints?

We offer a wide variety of sizes to suit almost any wall space, from an intimate nook to a high-ceiling living room.

To make it easier for you to select a print that will fit where you want to display it, you will see a size category noted next to each print.

Each of our size categories is based on the finished size of the outside frame dimensions. Your exact frame dimensions will be shown once you select a frame.


Small items 12" x 16" or less
Medium items over 12" x 18" and under 18" x 26.5"
Large items over 18" x 26.5" and under 22" x 28"
X-Large items over 22" x 28" and under 24" x 36"
Oversized items over 24" x 36". Our maximum size is 44 ½" x 57 ½"

The actual print and mat sizes will vary within the frame and you will be able to see the proportions once you select your frame.

What are the frames made of?

Just like any custom shop, our frames come in a variety of materials - solid wood with various finishes, metal, and wood composites. Solid wood finishes include gesso, colored metal leaf, and burnishes. Click the "See frame details" link on any frame corner in the frame shop to see the description of its component materials.

What kind of mats do you use?

Standard Mat Line: We use PH neutral whitecore mats. These mats are made of recycled material. They are fade and bleed resistant and feature a bright stay-white core. There are over 75 colors in our regular mat line and over 18 colors for oversized prints. We custom bevel-cut each mat to fit the print you have chosen.

Click the "See mat details" link on any mat corner in the frame shop for a more detailed description of the mat color.

How can I compare mats and frames for the prints I find?

Shopping Cart: If you want to quickly compare selections, your shopping cart displays all the details you need. Mix and match frames and mats on your selected prints and save each version in your shopping cart to view at once and compare. Don't worry - you don't have to buy all your selections! You can always remove any item from your Shopping Cart if you change your mind later.

Personal Gallery: If you're just browsing and want to keep a record of selections you like, or if you want to start assembling a collection of framed prints for a particular room or need, we encourage you to create a Personal Gallery. To set up a Gallery, simply click on "Add to Gallery". Once created, your gallery name and password can be shared with others to get their input.

Why are certain prints offered only with a mat and others only without a mat?

Whether or not a mat is offered depends on the size of the image in relation to our frame sizes. Most of our paper prints can be ordered with or without a mat depending on your preference, with two exceptions.

If an image is too small to fit our smallest frame size by itself, it will only be offered with a mat.

If an oversized image is the same size as the inner frame opening, then it will only be offered without a mat.

What type of glazing do you use?

Your print deserves the same quality covering that is the standard choice at fine art galleries throughout the world and so we protect your print with state-of-the-art acrylic glazing.

These high-tech protective panes provide a crystal-clear cover for your print, along with the added benefit of UV ray shielding. They are half the weight and 4-5 times more impact-resistant than standard framer's glass. In the rare occasion that it does break, acrylic glazing is shatter resistant and therefore much less likely to damage your artwork or cause injury.

It's easy to maintain the high optical clarity and UV protective qualities of your print's gallery-quality protective covering:

  • Simply dust the frame and protective acrylic glazing with a soft rag or duster to remove surface dust.
  • Then apply on a mild soap solution using a spray bottle, or moisten a sponge or soft rag.
  • To avoid damage to your acrylic glazing, do not use abrasive soaps or any commercial glass cleaner that contains ammonia or alcohol.
  • Wipe the surface gently with a moist sponge or soft rag. Dry with a soft, lint-free rag.

With a minimum of care, your custom-framed art print will provide you with a feast for your eyes for many years to come.

Why do some of our prints have more than one thumbnail?

There may be differences in color between the two prints. We work with several print distributors and often, there will be substantial differences in the type of lithographic technique they use to reproduce a given image. For example, one distributor might emphasize matching their print to the color scheme found in the original painting whereas another distributor will opt for enhancing their version. Distributors also use different printing systems and that can create visible differences in the final product by virtue of the settings, inks, and other variables factored into the printing process. For this reason we offer you each version and let you decide which one you like the best.

We strive to make sure that our on-screen samples match the actual print you receive as much as possible. And we are so confident in our technology that we offer you an unconditional 30-day, 100% money-back guarantee.

Do you accept submissions from artists?

We are not currently accepting unsolicited artwork submissions from individual artists interested in selling reproductions or limited edited editions of their work. All of our art titles come to us directly from our network of fine art print publishers, all of whom are leaders in the industry. If you are looking to promote your artwork, we recommend you contact a reputable art publisher for assistance.

Do you offer price matching with other sites?

We do not. Much as we'd like to offer price matching, there is simply no way we can guarantee that other sites are using products of the same level of quality. However, we stand behind the merchandise on our site and guarantee its premium quality. Our relationships with top vendors in the art and framing industries allow us to bring you the highest-quality products at the lowest possible price.

e-Check